Privacy Policy

Last updated: September 20, 2026

Foshan Hober Electric Co., Ltd. (“HOBER,” “HOBER SOLAR PUMP,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you provide when visiting our website, submitting an inquiry, requesting a quotation, using our online product selection tools, or otherwise communicating with us.

This Privacy Policy explains what information we collect, how we use it, how we protect it, and the rights available to you regarding your personal information.

1. Who We Are

HOBER SOLAR PUMP is operated by:

Foshan Hober Electric Co., Ltd.
China

HOBER is a B2B manufacturer and supplier of solar pump systems, solar pumps, solar pump inverters/controllers, and related equipment and technical solutions.

For privacy-related questions or requests, please contact:

Email: sales@hobertek.com

2. Information We Collect

Depending on how you interact with our website, we may collect the following categories of information.

2.1 Information You Provide to Us

When you submit an inquiry, request a quotation, use an online product selection form, contact us, or otherwise communicate with us, you may provide information including:

• Name
• Company name
• Country or region
• Business type
• Email address
• Telephone or WhatsApp number
• Product requirements
• Pump specifications
• Water source information
• Required flow rate and total dynamic head
• Project information
• Installation requirements
• Purchasing requirements and quantities
• Messages, files, drawings, photographs, or technical information you choose to submit

Please do not submit sensitive personal information unless it is genuinely necessary for your request.

2.2 Information Collected Automatically

When you access our website, certain technical information may be collected automatically, including:

• IP address
• Browser type
• Device type
• Operating system
• Approximate geographic location derived from IP address
• Referring website or advertising source
• Pages visited
• Time and duration of visits
• Website interactions
• Cookie identifiers and similar technical identifiers

We may collect this information through server logs, cookies, analytics tools, advertising technologies, and similar technologies.

3. How We Use Your Information

We may use personal information for the following purposes:

• Responding to inquiries and RFQs
• Preparing quotations
• Recommending suitable solar pumps, pump inverters, controllers, and system configurations
• Performing pump selection, PV sizing, and system matching
• Providing technical and installation support
• Communicating about orders, production, delivery, and after-sales service
• Managing customer and distributor relationships
• Improving our products, website, and services
• Understanding how visitors use our website
• Measuring the effectiveness of our marketing and advertising
• Preventing fraud, misuse, and security threats
• Maintaining business and transaction records
• Complying with applicable legal and regulatory obligations
• Establishing, exercising, or defending legal claims

Where permitted by applicable law, we may also contact existing or prospective business customers regarding relevant HOBER products, solutions, technical information, or business opportunities.

You may request that we stop sending marketing communications at any time.

4. Legal Bases for Processing

Where the General Data Protection Regulation (“GDPR”) or similar laws apply, we process personal data based on one or more appropriate legal bases, including:

Contractual necessity: where processing is necessary to respond to a request, prepare a quotation, process an order, or perform a contract.

Legitimate interests: where processing is reasonably necessary for our B2B operations, customer service, website security, business development, and improvement of our products and services, provided those interests are not overridden by your rights.

Consent: where applicable law requires your consent, including for certain cookies, analytics, advertising technologies, or marketing communications.

Legal obligations: where processing is necessary to comply with applicable laws, regulations, accounting requirements, customs requirements, or lawful government requests.

Where processing is based on consent, you may withdraw your consent at any time, without affecting processing carried out before withdrawal.

5. Cookies and Similar Technologies

Our website may use cookies and similar technologies to operate the website, remember preferences, understand website usage, measure performance, and evaluate marketing activities.

Depending on the technologies deployed on the website, these may include services such as:

• Google Analytics
• Google Ads
• Meta advertising technologies
• Other website analytics or marketing tools

Where required by applicable law, non-essential analytics and advertising technologies will only be activated after obtaining the visitor's consent.

For more information, please review our Cookie Policy.

6. Sharing of Personal Information

We do not sell personal information.

We may share information where reasonably necessary with service providers that support our business, including:

• Website hosting and infrastructure providers
• Cloud service providers
• Email and communications providers
• CRM and customer-management providers
• Analytics providers
• Advertising and marketing platforms
• Logistics and shipping providers
• Payment and banking service providers
• IT and cybersecurity providers
• Professional advisers, auditors, and legal advisers

These parties may process information only as necessary to provide their services or as otherwise permitted by applicable law.

We may also disclose information when required by law, regulation, court order, government authority, or where reasonably necessary to protect our legal rights, customers, systems, or property.

7. International Data Transfers

HOBER operates internationally and is based in China.

If you access our website or communicate with us from another country or region, including the European Economic Area (“EEA”), your information may be transferred to and processed in China or other jurisdictions where our service providers operate.

Where applicable law requires specific safeguards for international transfers, we will use appropriate legal mechanisms and safeguards as required.

8. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including customer service, quotation history, technical support, contractual obligations, accounting requirements, dispute resolution, and legal compliance.

Retention periods may vary depending on the type of information and the nature of our relationship with you.

When personal information is no longer reasonably required, we will delete, anonymize, or otherwise securely dispose of it, subject to applicable legal and regulatory requirements.

9. Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, disclosure, alteration, misuse, loss, or destruction.

However, no internet transmission, website, email system, or electronic storage method can be guaranteed to be completely secure.

10. Your Privacy Rights

Depending on your location and applicable law, you may have rights regarding your personal information, including the right to:

• Request access to your personal information
• Request correction of inaccurate or incomplete information
• Request deletion of personal information
• Request restriction of certain processing
• Object to certain processing
• Withdraw consent where processing is based on consent
• Request data portability where applicable
• Obtain information about how your personal information is processed
• Lodge a complaint with an applicable data protection authority

These rights are subject to applicable legal conditions and exceptions.

To exercise a privacy right, contact:

sales@hobertek.com

We may need to verify your identity before processing certain requests.

11. Marketing Communications

If you receive marketing communications from us, you may request to stop receiving them at any time by:

• Using an unsubscribe option where provided; or
• Contacting us at sales@hobertek.com.

Stopping marketing communications does not prevent us from sending necessary transactional, order-related, technical-support, or service communications.

12. Third-Party Websites and Services

Our website may contain links to third-party websites, platforms, or communication services.

Third-party services operate independently and may have their own privacy policies and data-processing practices.

HOBER is not responsible for the privacy practices, content, or security of third-party websites or services.

We recommend reviewing the applicable privacy policies before providing personal information to third parties.

13. Children's Privacy

Our website and products are intended for business and professional users and are not directed to children.

We do not knowingly seek to collect personal information from children through this website.

If we become aware that personal information from a child has been collected in circumstances where applicable law requires parental or guardian authorization, we will take appropriate steps in accordance with applicable law.

14. Changes to This Privacy Policy

We may update this Privacy Policy when our website, technologies, business practices, or legal obligations change.

The updated version will be published on this page and the “Last Updated” date will be revised accordingly.

We encourage visitors to review this Privacy Policy periodically.

15. Contact Us

If you have questions, concerns, or requests relating to this Privacy Policy or our processing of personal information, please contact:

Foshan Hober Electric Co., Ltd.
HOBER SOLAR PUMP
Email: sales@hobertek.com