Support
HOBER support covers four kinds of work: distribution, installation, project delivery and technical documentation. A pump that has already stopped is a fault rather than a service question, and Pump Help starts from the fault.
Answers start from the installation
Pump not working?
The check asks one question at a time and tells you what to do next, who has to do it, and what to send us. No model, no serial number and no account are needed to start.
01 / Start from your business
Each kind of work is handled with its own workflow, its own questions and its own answers.
A business that sells the range rather than installs it: how a range is planned for your market, and how the after-sales behind it is carried where you are the local seller.
Core customer
The people who install: how an existing AC pump is taken from its nameplate to a commissioned, monitored installation, one stage at a time.
The teams that build systems: the engineering, the documentation and the commissioning a project is delivered with.
The published manuals, datasheets, drawings and guides, kept in one place rather than asked for one at a time.
02 / The work behind the equipment
Selection errors, installation errors and after-sales cost are removed along this chain: each stage settles what the one after it depends on.
The inverter is one part of the chain rather than the whole of it: the pump, the array, the wiring and the commissioning are what decide whether the system runs.
03 / What makes an answer specific
Every support question is answered from these three, so a question that carries them comes back as an answer about your system rather than about the range in general.
01
The pump and inverter model, and the motor nameplate details where a pump that is already installed is being converted.
02
The water source, the flow and the total head the site needs, and how the system is powered.
03
What it does, what it does not do, and any readings or photographs taken on site.
04 / Not sure where to start?
The online selection tool asks for the site rather than for a model, and narrows the range from there. It does not decide for the site: the selection is confirmed by the HOBER sales team before equipment is proposed.
What the tool asks for
Next step
Tell us what you sell, install or build, and where the system is going. The first answer comes from the HOBER sales and technical team.
